Shipping policy

Thank you for shopping at Canterbury Tails. We are committed to providing you with the best shopping experience possible, which includes timely delivery of your purchases.

  1. Processing Time - We aim to ship your order within 2-5 working days after receiving your order confirmation. However, please note that processing times may vary during peak periods or due to unforeseen circumstances.

  2. Shipping Methods - We offer various shipping methods, including standard and express delivery. The shipping method available for your order will depend on your location and the size and weight of the items you have purchased. You will be provided with an estimated delivery date and tracking information for your order once it has been shipped.

  3. Shipping Rates - Shipping rates will vary depending on your location and the shipping method you choose. Shipping rates will be calculated at checkout and will be clearly displayed before you complete your purchase.

  4. International Shipping - We offer international shipping to select countries. Please note that international shipping rates may be higher than domestic shipping rates, and shipping times may vary depending on the destination country.

  5. Delivery Time - Delivery times will vary depending on your location and the shipping method you choose. Standard delivery usually takes between 5-10 working days, while express delivery may take 1-3 working days. Please note that delivery times may be longer during peak periods or due to unforeseen circumstances.

  6. Order Tracking - You will receive a tracking number for your order once it has been shipped. You can use this tracking number to track the status of your order on the shipping carrier's website.

  7. Order Changes and Cancellations - If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible once your order has been shipped.

  8. Lost or Damaged Packages - In the unlikely event that your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.

  9. Contact Us - If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at info@canterburytails.co.uk. We are purr-fectly happy to assist you.